IT SUPPORT

JOB RESPONSIBILITIES:

1. To plan and priorities the following key functions

  • Working with business users to ensure outcome inline with requirement
  • Enthusiasm to know what you do not know and remove the barrier
  • Manage and document project and progress
  • Always adhere to timeline given

2. To organize and troubleshoot reported issues

  • Be part of 24x7 standby support rotation rooster
  • Focus on customer changing needs and anticipate demand pattern
  • Ensure all task follow ISO, no IT audit issues
  • Technical and user guide need to prepare once signed off in order for future reference and enhancement
  • Maintain active Directory, file server, backup, hosting
  • Perform troubleshooting, debugging, investigation root cause identification, issues fixing and testing on all reported issues.
  • Responsible troubleshooting, installation, maintenance, retirement of each elements of these IT infrastructure – Computer hardware platform, OS platform, software application, data storage, network, cloud base app and security
  • Collection log insight/oversight of performance, security for all of IT infrastructure
  • Aware of issues more quickly and can initiate incident response and remediation activities to limit service downtime
  • Building external supplier relationship
  • Providing guidance and training for the service desk and user
  • Working with end users to understand business problems and develop appropriate solutions.

REQUIREMENTS:

  • Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
  • Required skill(s): azure knowledge, security monitoring, azure, Cisco Routers.
  • Required language(s): Bahasa Malaysia, Mandarin, English
  • Applicants must be willing to work in Meru,Klang.
  • Meticulous, analytical and has an eye for details.
  • Able to work with minimum supervision and independently with high integrity.

Looking forward to talking with you
Submit your resume to
talent.mgt@newhoongfatt.com.my
We regret that only shortlisted candidates will be notified.
– Thank you –

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